Accessibility
We aim to make the Castle and Museum welcoming and accessible for all our visitors. We hope the access information below will help you plan your visit and have a memorable experience with us.
Museum Entrance
The path from the car park to our front door is level access. The entrance from the North Inch Parklands has 19 steep steps (railings either side) leading onto slab stones and gravel before coming to the flat courtyard area.
Lifts and Access
The Bistro @ The Castle, Gift Shop and facilities are located on the ground floor; all are level access. The Black Watch Museum is housed over two floors; the second floor is accessible via stairs or the lift. All areas are accessible for prams, pushchairs, manual and electric wheelchairs. Most galleries have wooden floors, the remainder are carpeted. The floor in the Castle Bistro, Castle Gift Shop and facilities are tiled.
Seating
There are a limited number of seats in each gallery and the Gift Shop. Benches are located within the grounds and during summer months tables and chairs are in the courtyard area.
Lighting
Please note there is lower lighting in our World War One gallery due to the atmospheric design of the exhibition.
Guide and Assistance Dogs
We recognise that some visitors require the support of a guide or assistance dog, and we are happy to admit those that are appropriately trained. Guide and assistance dogs must be always kept with you. It would be helpful if you could contact us in advance of your planned visit so that we can give you the best visitor experience.
We have fresh water for dogs in the courtyard and the nearby North Inch Parklands provide a lovely walking area.
Carer Admission
Should you require to visit with support we will grant your carer complimentary admission.
Blue Badge Parking
There are 2 blue badge spaces in our visitor car park. In exceptional circumstances we can accommodate drop off in our courtyard area; the vehicle must then be moved to our visitor car park.
Wheelchair Loan
We have a limited number of wheelchairs which can be borrowed during a visit. We recommend booking this in advance by contacting 01738 638152, option 3
Guided Service
Should you require the assistance of a guide during your visit please let us know in advance by contacting 01738 638152, option 3
Accessible Toilets
Accessible toilets are located on the ground floor and another on the 2nd floor.
Induction Loops
There are a number of exhibits in the museum which are linked to a hearing loop; please switch your hearing aid from the M to the T position. These exhibits are clearly signed.
Museum Guides
Large print guides are available in each gallery with exception of the temporary exhibition room. We can offer Museum guide books in Spanish, German and French.
For enquiries regarding accessibility contact 01738 638152, option 3 and ask to speak with the Duty Manager.
